If you want to focus on your core competency and let someone else worry about maintaining your systems (partly or fully) then our support team can help you with this. Our support team has following capabilities
Techno ERP provides the client with a Primary Support Engineer and second level support for problem management and user support Monitoring and proactive optimization of applications Implementation of notes, service packages and patches. Execution of periodic and mass-critical activities. Creation of System Enhancements depends on scope of work. Optimization of existing processes and structures. Adjustments to customizing and parameters. Optimization of application component Continuous Change. Functional release upgrades, interface programming Role of the Engagement Manager in Support.
We have a dedicated team to help with the issue resolution for our clients. We adhere to highest service level agreement (SLA) industry standards. We have our own customer complaint management system which allows clients to log and monitor the issues throughout the life cycle.
In this type of AMC you will get full support for one year. Techno ERP will support for the current customization and configuration. From client site coordinator will email the issue on our support mail id with screen shot and additional details. Support will be provided through Team viewer access/Telephonic and if required a visit. Every month there will be one visit to client place depending on the clients and our availability on mutual consent The best time for Query resolution will be 3-4 hours after a ticket is raised. rint layout / report / configurationis included in this cost. Add on Development for improvement will be additional cost and depend upon scope of work. Software Up gradation (SAP AMC).
The basic level of support expected of an SAP partner is a maintenance service; ERP Solutions distinguishes itself by providing value added services. The principle features of this service include: News bulletins Monthly log reports Free online training courses Affordable upgrade packages
This higher level of service is called Support+, which enhances the experience of being a SAP customer.